Creating a Pro-active Labor Relations Environment - Part Seven in a Series: A Sound Employee Relations Program (Continued)

To build trust in and commitment to a pro-active approach, attention must be focused on four areas:

  • Effective communication.
  • Handling complaints and performance problems.
  • Knowledge and application of company policy.
  • Building commitment.

Fourth Step:  Building Commitment to the Company

Employees who feel a sense of identity with, and commitment to, the company are much more prone to mutual cooperation.  Such feelings can be developed through providing the employee with a good understanding of:

  • The product or service the company provides.
  • The importance of the quality with which the product or service is provided.
  • How they contribute to making and delivering the product or service.

Each employee must feel that s/he is a valuable and integral part of the company.  

  • Explain why things are done and how various policies serve the larger good of meeting customer needs, maintaining market share, and creating a pro-active work environment.  
  • Build employee’s commitment to their jobs by keeping them aware of their personal importance to the company.  Help them understand their jobs in relation to overall company operations.
  • Encourage employees to question accusations and doubts about the company.  Provide them with facts that support company actions.

In addition to the four areas discussed above, creating a pro-active work environment should include the components to be discussed in upcoming blogs as part of a comprehensive strategy.

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